PRIVACY POLICY

At Joyous Exploration Travel, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or book travel services with us.

 

By using our website or providing your information, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We collect information to provide excellent travel experiences and customer support. This may include:

• Personal Information: Your name, email address, phone number, billing address, and payment details when booking travel or submitting an inquiry.

• Travel Information: Travel preferences, destinations, passport details (when required), and other information needed to plan and manage your travel arrangements.

• Automatically Collected Information: We use cookies and similar technologies to collect information such as your IP address, browser type, and usage patterns for site analytics and performance.
   

2. How We Use Your Information

We use your personal information to:

• Process and manage your travel bookings

• Communicate with you about your trips, inquiries, or customer service requests

• Send travel updates or important notifications about your reservations

• Improve our website, offerings, and customer experience

• Comply with legal obligations and prevent fraud

 

Your information is used exclusively for service delivery, customer support, and internal analysis. We do not sell your personal data with third parties.

 

3. Use of Phone Numbers

If you provide your phone number, it will be used only to communicate about your travel inquiries, reservations, or updates. We do not use phone numbers for marketing purposes, and we never sell or share them with marketing firms. Message and data rates may apply. You can reply STOP at any time to opt out of text messages.

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4. Sharing Your Information

We may share your information with trusted third parties when necessary to provide travel services, such as:

• Airlines, cruise lines, hotels, tour operators, and insurance providers

• Payment processors or service providers that support our business operations

 

We ensure these partners use your information only for legitimate travel-related purposes and maintain appropriate data protection standards.

 

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality, enhance your browsing experience, and analyze site traffic. You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect how our site functions.

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6. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes described above or as required by law. We use appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access or misuse.

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7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Request a copy of your data

• Object to certain types of processing

 

If you are a resident of California or the European Union, you have specific rights under the CCPA and GDPR, respectively. To exercise these rights, please contact us at support@joy-exp.com. We may need to verify your identity before fulfilling your request.

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8. International Data Transfers

As a U.S.-based company serving clients worldwide, your personal data may be transferred to and processed in countries outside your home jurisdiction, including the United States. We take steps to ensure your data is handled in compliance with applicable privacy laws, regardless of where it is processed.

 

9. Links to Other Websites

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those sites.

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10. Data Protection

We implement strict security measures to prevent unauthorized access, sharing, or misuse of your data. Access to your information is limited to authorized personnel only.

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11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page with an updated “Last Updated” date.  By using our services, you acknowledge and agree to these privacy practices.

 

12. Contact Us

If you have any questions or concerns regarding your data, about this Privacy Policy, or how we handle your information, please contact us at:

Joyous Exploration Travel
Email: support@joy-exp.com
Website: www.joy-exp.com

Phone: 480-788-3715